Customer Service Survey

  • Please help us by answering a few questions about Bank Independent and the service you receive!

    Thank you! 




    1. In general, how satisfied are you with the service provided by Bank Independent?  
     

     

    2. Do you consider Bank Independent to be your primary or main source for financial services?  


     

    3. How likely would you be to recommend Bank Independent to a family member or friend?


     
     
    4. Please indicate which services your household currently uses at Bank Independent: (Check all that apply)
     
     

     
    5. Please indicate which service methods your household uses each month to access your Bank Independent accounts: (Check all that apply) 
       

     
    Please tell us about the service you received during a recent visit to a Bank Independent branch:

    6. Which branch did you visit?

     

     



     7. Were you acknowledged in a timely manner?


     
    8. Was the employee attentive and focused on serving your needs?



    9. Did the employee ask questions and listen to determine your needs?



    10. Did the employee take the initiative to offer you products that fit your needs?



    11. Did the employee mention other products, services or solutions?



    12. Did the employee use your name?

             


    13. Did the employee thank you for your business?



    14. Additional Comments:

     

    Thank you for participating in this brief survey. 


    We are always happy to have your comments and suggestions. Contact us at customerservice@bibank.com.