Identity theft occurs when someone uses your personal information to commit fraud and other crimes. Protect yourself by looking out for online scams. Watch our Identity Theft video to learn how to better protect yourself.
Electronic Transaction Protection
Consumers are provided certain protections against unauthorized electronic transactions according to how soon they are reported. In general, these protections are provided on consumer accounts only and do not apply to business accounts.
Reporting Suspicious Activity
Contact Customer Service at (256) 386-5000 or (877) 865-5050 to report suspicious activity on your Bank Independent accounts or to notify us of e-mails asking you to provide Bank Independent online IDs, passwords, or other account information. We will never ask for your personal information through an e-mail.
Phishing is a common method using unsolicited emails get personal information from you with an urgent request or warning. Learn more about phishing and its impact to you and how to prevent it.
You can learn more about how to protect yourself and your business by watching the Identity Theft video and with the information on these brochures.
Visit one of these websites:
If you have questions about identity protection, contact Customer Service at (256) 386-5000 or (877) 865-5050. Also you may Contact Us with our online form.
Cyber Threat Warning Level Elevated to "High"
October 2012—The Financial Services Information Sharing and Analysis Center (FS-ISAC) has raised the cyber threat level from “elevated” to “high” based on recent high profile attacks on large banks. Many of these threats are “phishing” schemes targeting bank staff; the goal is to gain access to administrative credentials for access to sensitive financial data and online bank accounts. Bank Independent remains acutely aware of these and other emerging risks, and continuously reviews, tests and verifies our extremely strong anti-fraud policies and procedures. Employees continue to receive up-to-date training and guidance on fraud prevention, and exercise the highest level of diligence to properly identify our customers. We are committed to preventing, detecting and responding to any and all cyber threats to our customers and Bank Independent.