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Online Banking


Debit Cards

Simply tap to pay anywhere you see the contactless symbol at checkout. Your Bank Independent Debit Card is secure and convenient.  

Bank Independent's Contactless Debit Card

Just tap and go! A contactless debit card is just like your current debit card. It allows you to make transactions without having to swipe or insert it into a card reader.


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Simply tap to pay anywhere you see the contactless symbol at checkout. Or, pay with your phone

  • Simple cardless checkout  Just touch, tap, and go!
  • Enhanced security  One of the safest ways to pay.
  • Debit or credit card access  All your Bank Independent cards are compatible with all four services.


Debit Card Management


Debit Card Management

Debit Card Management is an all-in-one dashboard that lets debit card users set rules for how, when and how much the debit card can be used. Offered exclusively to Bank Independent debit card customers through Sync Online and Mobile banking, this feature-rich card management service allows you to:

  • Lock your card
  • Report a lost or stolen card
  • Set alerts and protections
    • Spending Limits – define transaction and monthly limits
    • Locations – block international transactions
    • Merchant types – choose from a variety of categories
    • Transaction types – control the types of transactions made.
  • Send alerts to your mobile device by text message, in-app or by email.
  • Block unwanted transactions.
  • Change your mind? Simply change your settings.
Protect your account and your debit card from unwanted transactions and potential fraud by setting some ground rules.  Enjoy debit card control at your fingertips.

Mastercard® Automatic Billing Updater
Keeping your Bank Independent Debit Card "on file" with a merchant is a convenient option for simplifying future purchases or automated debits from your checking account without having to re-enter your card information for every transaction.

Now, keeping your preferred debit card information up-to-date with the merchant is even easier with Mastercard's Automatic Billing Update (ABU). Participating merchants will now automatically update your debit card information when it changes due to an expired card, a card that's reissued after being lost or stolen, or anytime the card is replaced.

To opt out of the ABU program, please contact our Customer Service team at (256) 386-5000 or (877) 865-5050 Monday through Saturday from 8:00 a.m. to 8:00 p.m.
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 Smart Swipe: Simple, Everyday Savings


Smart Swipe is an automated savings program for simple, everyday savings. Each time you use your Bank Independent debit card, we round up change from your purchases to the next dollar and deposit that into another Bank Independent account of your choosing.


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Lost/Stolen Debit Card?

Many of our Sales Offices can issue new or replacement cards while you wait. Find an instant issue location near you. 



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Contactless Debit Card FAQs

Find answers to all of your contactless debit card questions.


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Sync Digital Solutions

Convenient, easy-to-use tools to help you manage your finances on-the-go 24/7.




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You never know when you’ll be SURPRISED just for using your Bank Independent Debit Card!


Learn more about MasterCard® Priceless Surprises Sweepstakes here.

Debit Card Security


Chip Technology
All Bank Independent Debit Cards include secure EMV or "chip" technology. These cards feature an embedded microprocessor chip for storing and transmitting data, so your personal financial information is more secure than ever.

Because chip cards are extremely difficult to counterfeit and require special equipment to read, they greatly decrease the probability of fraud through counterfeit cards or skimming (attaching devices to card readers to capture card information).


MasterCard SecureCode
MasterCard SecureCode is a private code for your BI Debit Card that adds a complimentary layer of security to online shopping, carefully evaluating a variety of data behind the scenes with each online transaction.

No pre-enrollment is required; in fact, certain transactions and online merchants automatically extend SecureCode services to you. SecureCode may prompt you to provide additional secure information to confirm that it's really you. The information you enter will only be used to verify that particular purchase.


MasterCard Protection
Our partnership with MasterCard means more complimentary protections for your purchases:

  • Extended Warranty Coverage: MasterCard doubles the original manufacturer's or store brand warranty for up to one year on items you purchase with your BI Debit Card.
  • Zero Liability Protection: Rest assured. As a Bank Independent Debit Cardholder, you won't be held responsible for unauthorized transactions.


Avoid Debit Card Issues When You Travel
Our fraud specialists are constantly monitoring your debit card activity for suspected fraud, including unusual spending patterns, spending in unusual locations, or attempts to use your card in states or countries that we've blocked because of high levels of fraud. If we see this sort of activity on your card, we will sometimes temporarily suspend your card until we can confirm this activity is legitimate.

A simple way to avoid debit card disruptions or blocks when you're traveling is to notify Bank Independent before you leave. Just call Customer Service or complete our secure online Travel Notification Form.


Tips for International Travel
In addition to the tips above, review these guidelines to travel with confidence using your BI Debit Card:

  • Plan for foreign ATMs: Some international ATMs will have restrictions, such as additional access fees or only allowing you to access your primary Bank Independent account.
  • Purchase foreign currency before you go: Visit any Bank Independent location near you or call Customer Service to place an order for foreign currency. We'll give you the currency purchase and delivery fee amounts and the currency exchange rate, and we'll notify you when your foreign currency is available for pickup at the branch.
  • Plan for international debit card fees: MasterCard charges a fee when you use your debit card for purchases internationally. The fee, while typically about 1%, will vary depending on the merchant.

Identity Protection
Our fraud specialists combine cutting-edge technology with good old fashioned investigation skills to monitor your Bank Independent accounts 24/7. Learn more about what we do for you everyday, plus what you can do to protect yourself from debit card and account fraud here.


Report Debit Card Fraud


Keeping you protected from debit card fraud is one of Bank Independent's top priorities, so we always want to be sure your card is in YOUR hands and not a fraudster's. Here's how you can help.

Found Unauthorized Debit Card Activity? File a Dispute
If your debit card is still in your possession and you identify transactions that you have not authorized nor participated in, call Customer Service at (256) 386-5000 or (877) 865-5050 as soon as possible to file a dispute or complete our Online Dispute Form.


Is Your Card Missing? Report it Lost or Stolen

There are several ways to report your card lost or stolen:

  • Mobile Banking: Select the Manage Cards option from the menu, choose the appropriate card, then press Report Lost or Stolen 
  • Online Banking: Choose Settings and then Manage Cards, then click the appropriate box under the Lost/Stolen column 
  • Customer Service: Call (256) 386-5000 or (877) 865-5050 to speak to a Customer Service Representative 
  • Independent Express: Call (866) 478-5010, choose Option 5, Option 2, then Option 1
     

With any of these options, your card will be cancelled. A new card will be issued quickly upon request.


Think You've Just Misplaced Your Card? Suspend it Temporarily
Did you know that you can instantly "turn off" your debit card if it's been misplaced? Suspending your card keeps it from being used while you retrace your steps to find your missing card.

  • Sync Online and Mobile Banking: Select the Card Management feature on your Sync dashboard, choose the appropriate card, then simply switch the toggle button to deactivate your card. You will be prompted with a message asking if you want to lock your card or cancel the action.  Choose “lock card” and your debit card will be temporarily suspended. It’s just as easy to unlock your card once it has been found.  Simply follow the same steps above to reactivate your card.
  • Independent Express: Call (866) 478-5010, choose Option 5, Option 2, then Option 4 and follow the prompts. When you find your card, call back and again choose Option 5, Option 2, then Option 2 and follow the prompts.