How We Protect You
You entrust Bank Independent with invaluable personal and financial information, and we don't take that lightly. Each and every team member understands our deep commitment to protecting you and your data, so in addition to the layers of security technology we have in place, we've woven information security into our policies, procedures and practices.
Purchase Monitoring – Your Bank Independent Debit Card transactions are monitored 24/7 for fraud. If purchases deviate from your normal patterns, you may be contacted to confirm that you authorized the transaction. We may contact you by phone, email or text message.
Extra ID Verification – Whether you're at a teller line or calling Customer Service, we will request identification or ask you specific questions to verify your identity.
Business Online Challenge Questions – Business Online and Mobile Banking contain extra security features to ask challenge questions when you're accessing the system using a new device or from a new location.
Personal Online Authentication Code – Personal Online and Mobile Banking leverage an enhanced security feature to generate a unique code to your personal phone when you're accessing the system from a new device.
Online Fraud Notifications – Our systems monitor Online Banking and Bill Pay for suspicious account activity.
Transfer Authentication – Enhanced verification procedures are in place to verify wire and bank-to-bank transfers.
Confidentiality Policy – Bank Independent will never share your information with a third party in an attempt to sell you other services without your permission.
Ongoing Employee Education – Our team members participate in classroom, online and on-site training to ensure that we understand the latest security challenges and are managing each threat appropriately.
Zero Liability Policy – With MasterCard®'s Zero Liability program, unauthorized debit card transactions will be covered against fraud when you promptly report your card lost or stolen and have used reasonable care in protecting your card from loss or theft.
Complimentary eStatements – Protect your identity with online statements delivered to a secure inbox, not an unprotected mailbox.
How You Can Protect Yourself
General Best Practices
Slightly adjusting your everyday routines or taking a few moments to prepare can help you protect yourself from identity theft.
- Lock up your financial documents and records in a safe place at home.
- Limit what you carry with you to only the identification, credit and debit cards you need.
- Leave your Social Security and Medicare cards at home or in a secure place.
- Be careful with your mail and take outgoing mail to a post office collection box, promptly remove mail from your mailbox, and request a vacation hold on your mail from the post office when you’ll be away.
- Consider opting out of pre-screened offers of credit and insurance by mail for five years by calling (888) 567-8688 or visiting optoutprescreen.com.
- Shred sensitive documents like receipts, credit offers, insurance forms, expired charge cards, and similar documents before putting them in your trash.
- Protect your medical information and destroy prescription bottle labels before you throw them out.
- Exercise your curiosity by asking your workplace, a business, your child’s school or a doctor’s office how your information will be handled and who will have access before you share it with them.
Identity Theft Awareness
Keeping a close eye on all aspects of your finances can help you stay on top of suspicious activity. For example, you may be a victim of identity theft or fraud if:
- You see unexplained withdrawals from your bank account
- Merchants refuse your checks
- You don't get your bills or other mail as expected
- Debt collectors call you about debts that aren't yours
- You find unfamiliar accounts on your credit report
- Medical providers bill you for services you didn't use
- Your health plan rejects your legitimate medical claim because records show you've reached your benefits limit
- The Internal Revenue Service (IRS) notifies you that more than one tax return was filed in your name or you have income from an employer for which you haven't worked. For more information on protecting yourself from tax fraud, read this recent blog post.
Your Credit Report
Your credit report may show the first signs that someone has misused your information, so it's important to check your report a few times a year.
- You have the right to request a free copy of your credit report every 12 months from each of the three nationwide credit reporting companies. Visit www.annualcreditreport.com or call (877) 322-8228 to order your report(s) or learn more about how you can receive your free report.
- Credit reporting companies may charge you a fee for an additional copy of your report within a 12-month period. To buy a copy of your report, visit Equifax.com, Experian.com or Transunion.com.
- If you see errors on your credit report, like accounts you didn't open or debts you didn't incur, contact the credit reporting companies and the fraud department of each business that reported an error.
- Credit reporting companies must block identity theft-related information from appearing on a victim's credit report, but you must request this block from each of the credit bureaus.
- You may request a credit freeze on your credit file. This means potential creditors cannot get to your credit report. The length of time a freeze can stay in place and the cost to place and lift a freeze depends on state law. Find your state's Attorney General's office at naag.org to determine applicable fees and how long the credit freeze lasts.
The explosion of cybercrime presents unique challenges for protecting yourself from identity theft and fraud, but there are some steps you can take to make stealing your information more difficult for scammers and thieves.
- Use unique and hard-to-guess passwords that combine letters (both upper and lower case), numbers, and symbols, and change passwords regularly. Avoid using personal information specifically, the last 4 digits of your SSN or your date of birth in your password.
- Install security patches and software updates as soon as they are released by verified sources.
- Sign up for security alerts to be sent to your mobile phone or email account. Set up alerts to be notified of changes to your account, personal information, or suspicious activity taking place on the account (like unauthorized card-not-present transactions). The most common method for fraudsters to take over a victim's account is by changing the physical address.
- Avoid using unencrypted public Wi-Fi. SSL offers little or no protection when using unencrypted Wi-Fi hot spots. Read our blog post on the "Internet of Things" to learn more about safely managing connections..
- Look for a padlock symbol, the word "secure" or a web address that begins with "https://" in your URL window to ensure that a website is secure before entering any personal or financial information on a site.
- Be aware of impersonators. Never respond directly to requests for personal or account information via email, over the phone, or through a mobile device--including text message.
PhishingInternet scammers casting about for people's financial information have a new way to lure unsuspecting victims: They go "phishing."
- Don't open attachments or click links within suspicious emails--these actions often trigger the release of malware that can take over your computer system. Simply delete the email.
- Never provide personal or financial information in reply to an email request. Legitimate businesses--especially your financial institution--would never ask you to provide this information through such an unsecured platform.
- It's ok to ask a business if they really sent an email that you think looks suspicious. However, always call the business' published phone number, not one that appears in an email and could be fraudulent or redirected.
- Install anti-virus and anti-spyware software on your systems and keep them updated.
Report Suspicious Activity