• Customer Service

Customer Service

  • At Bank Independent, Customer Service is in our DNA. Our exceptional staff, quality products and unbeatable service are just a few of the reasons that ninety-four percent of our customers are Raving Fans.* We look forward to helping you with whatever you need!  


    Customer Service

    Go ahead and give us a call. Each time you call, a real, live person will answer. No "push this button" or computer or voice-mail, just a real person to assist you. 

    Hours: Monday - Saturday
    8:00 a.m. - 8:00 p.m.
    Toll Free: (877) 865-5050
    Local: (256) 386-5000
    E-mail: customerservice@bibank.com
    By mail: P. O. Box 5000
    Sheffield, AL 35660

     Contact Us


     Independent Express

    Independent Express is our 24-hour telephone banking system. 

    Toll Free: (866) 478-5010
    Hours: 24 hours

     Need Help?

    Need additional help with any of our online services? Check out these frequently asked questions for answers to help you. 

    *Raddon Financial Group, 2011