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Customer Service

  • At Bank Independent, Customer Service is in our DNA. Our exceptional staff, quality products and unbeatable service are just a few of the reasons that ninety-four percent of our customers are Raving Fans.* We look forward to helping you with whatever you need!  



    Bank Independent Routing Number

           062205791


    Customer Service

    No computer or voice-mail. Just a real person to assist you. 

    Hours: Monday - Saturday
    8:00 a.m. - 8:00 p.m.
    Toll Free: (877) 865-5050
    Local: (256) 386-5000
    Email: customerservice@bibank.com
    By mail: P. O. Box 5000
    Sheffield, AL 35660


     Contact Us

      Online


     Independent Express

    Independent Express is our 24-hour telephone banking system. 

    Toll Free: (866) 478-5010
    Hours: 24 hours


     Repo Information

       For information on the current inventory of repossessions, call our automated line at (256) 386-5191.

     Need Help?

    Need additional help with any of our online services? Check out these frequently asked questions for answers to help you. 


    *Raddon Financial Group, 2011



     

     

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