• BI Blog
  • Facebook
  • Twitter
  • LinkedIn
  • Customer Service

Customer Service

  • At Bank Independent, Customer Service is in our DNA. Our exceptional staff, quality products and unbeatable service are just a few of the reasons that ninety-four percent of our customers are Raving Fans.* We look forward to helping you with whatever you need!  

    Bank Independent Routing Number


    Customer Service

    No computer or voice-mail. Just a real person to assist you. 

    Hours: Monday - Saturday
    8:00 a.m. - 8:00 p.m.
    Toll Free: (877) 865-5050
    Local: (256) 386-5000
    Email: customerservice@bibank.com
    By mail: P. O. Box 5000
    Sheffield, AL 35660

     Contact Us


     Independent Express

    Independent Express is our 24-hour telephone banking system. 

    Toll Free: (866) 478-5010
    Hours: 24 hours

     Repo Information

       For information on the current inventory of repossessions, call our automated line at (256) 386-5191.

     Need Help?

    Need additional help with any of our online services? Check out these frequently asked questions for answers to help you. 

    *Raddon Financial Group, 2011



Online Banking Sign In

You've clicked a link that is not part of the Bank Independent website. Bank Independent is not responsible for the content you may encounter as a result of visiting this link. 

If you wish to proceed to this website, please click CONTINUE below. If you do not wish to visit this link, click CANCEL to return to your original page.

Continue Continue
Cancel Cancel