Pay for groceries, gas, fast food and more with worldwide acceptance at millions of Visa® locations. Get cash at any Bank Independent ATM or at any ATM displaying the Visa symbol. Keep track of your spending via Bank Independent Online Banking. Most importantly, rest assured that this is one of the safest ways to make purchases. Since your debit card is backed by Bank Independent fraud monitoring, Visa Zero Liability and Verified by Visa, you can have peace of mind knowing you are protected.
Relationship Rewards for Your Everyday Purchases Our personal checking accounts (Relationship Rewards and the Premier Cash Management Account), and our business checking (Relationship Rewards and Premier Analysis Checking) accounts come with rewards for your debit card purchases. You can redeem points for cash back, gift cards, travel, merchandise and more. Simply enroll your card and get rewarded. Learn More >>
Safer Than Cash/More Acceptable Than Checks
The Bank Independent debit card can be used anywhere Visa® is accepted. The money is debited from your account just as if you wrote a check. Simply swipe the card, select the credit option and sign the receipt. Your account number is never shared with anyone, so you can feel more safe than when writing a check.
Enroll for additional security from Verified by Visa
Get an extra layer of security when you shop online with Verified By Visa. In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction. Enroll Now >>
Helps You Manage Your Finances
You can view your transactions within Online Banking. As soon as you swipe your card at most locations you can view the transaction in Online Banking. You can also see where the purchase was made. By having the details available, you can better track your expenditures and manage your money.
Works Like An ATM Card With your Bank Independent debit card, you can access your account at over 12 million ATM/POS (Point of Sale) terminals worldwide, anywhere Visa is accepted.
Lost or Stolen Card
If you've lost your Bank Independent debit card or if it has been stolen, immediately call Independent Express at (866) 478-5010, choose Option 5 then Option 1. Or speak with a Customer Service Representative Monday through Saturday from 8:00 a.m. – 8:00 p.m. by calling (877) 865-5050 or (256) 386-5000.
Questions & AnswersQ: Why is the Bank Independent debit card better than an ATM card? A: Not only can you use your Bank Independent debit card at thousands of ATM/POS terminals, you can make purchases at any merchant that accepts Visa. This means you can access your checking account without having to write a check. Q: Who do I call if I've lost my Bank Independent debit card or if it has been stolen?
A: Call Customer Service Monday through Saturday from 8:00 a.m. – 8:00 p.m. at (877) 865-5050 or (256) 386-5000. After hours you may call our debit card hotline at (800) 554-8969, or call Independent Express at (866) 478-5010, choose Option 5 then Option 1. Your card will be cancelled and a new one will be sent to you quickly. We will also work with you to ensure that your accounts are safe and secure.
Q: How do I activate my new Bank Independent debit card? A: There are several ways to activate your new card: 1. Log in to Online Banking, go to Settings, then choose Check Card (for activation only; this will not create a PIN for you.) 2. Perform a transaction at any ATM (if you have been provided a new PIN via separate mailing), 3. Swipe your card as a debit transaction for any purchase and enter your PIN (if you have been provided a new PIN in a separate mailing), or 3. Call Customer Service Monday through Saturday from 8:00 a.m. to 8:00 p.m. at (877) 865-5050 or (256) 386-5000. Q: What account will my Bank Independent debit card access? A: After you use your card at a merchant or ATM/POS terminal, the funds will be debited from your designated checking account (just as if you wrote a check). Q: If the business won't accept checks, will they accept my debit card? A: YES! If the business accepts Visa for payment, they will accept your Bank Independent debit card. Q: Am I charged any interest fees for items I purchase from merchants? A: NO. There are no interest charges because, unlike a credit card, you are paying for the merchandise with your money in your checking account. Q: If I make a purchase with my Bank Independent debit card, will I have a record? A: YES! In addition to the merchant receipt you receive at the time of sale, your purchase will be listed on your bank statement. Q: Is there a fee for using my debit card? A: Bank Independent imposes no fees* if you use your card to make a purchase or if you use your card at an ATM belonging to Bank Independent. * There is no fee for using your Bank Independent Debit Card for transactions at any Bank Independent ATM. However, there may be a fee charged for transactions made at non-Bank Independent ATMs.